1. Returns
You have 30 days from the date of purchase to request a return. After this period, we cannot accept returns or offer refunds.
To be eligible for a return:
- Your item must be unused, in its original condition, and in the original packaging.
- You must provide a receipt or proof of purchase.
Non-Returnable Items:
- Gift cards
- Downloadable digital products
Do not send returns to the manufacturer.
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2. Refunds
- Once we receive and inspect your return, we’ll notify you via email about approval or rejection.
- If approved, your refund will be processed within 14 working days to your original payment method.
Partial Refunds (if applicable):
We may issue a partial refund if:
- The item is damaged, used, or missing parts (not due to our error).
- The return is requested after 30 days.
Late or Missing Refunds?
- Check your bank account (processing may take time).
- Contact your credit card company or bank.
- If unresolved, email us at pauline@mysticbo.com.
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3. Sale Items
Only regular-priced items can be refunded. Sale items are final sale.
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4. Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email pauline@mysticbo.com and ship your item to:
15A, On Loong Commercial Building, 276-278 Lockhart Road, Wan Chai, Hong Kong
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5. Gifts
- If the item was marked as a gift and shipped to you, you’ll receive a gift credit once the return is processed.
- If the gift giver shipped it to themselves first, the refund goes to them.
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6. Shipping Returns
- You cover return shipping costs (non-refundable).
- For refunds, return shipping fees will be deducted from your refund.
- For items over HK$500, use a trackable shipping method—we are not responsible for lost returns.
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Need Help?
Contact us at pauline@mysticbo.com for any questions.
